Terms of use and Privacy Policy

Terms of use

Privacy Policy

Last updated on October 04,2024

What this Privacy Notice covers

The data controller is TenthNote Limited (referred to in this Notice as “we” or “us”). We operate this website.

We are committed to doing the right thing when it comes to how we collect, use and protect your personal data. Your privacy matters to us, so please do take the time to read this Privacy Notice which explains:

• What types of personal data we collect and why we collect it.
• How we process this data.
• The choices you have, including how to access and update your personal data.

We have tried to keep this Notice as simple as possible, but if you are not familiar with terms such as data controller, special categories of personal data, then read about these and some others in Key terms.

Personal Data We Collect

When you register for any of our services, you may provide us with:

Your personal details. This refers to your email address.

Your account login details, such as your username and the password you chose.

When you browse our websites or use our mobile apps, we may collect:

Information about your browsing behaviour on our websites and the App.

Information about when you click on one of our adverts, including those shown on other organisations’ websites.

Information about the way you access our digital services, including operating system, IP address, online identifiers and browser details.

When you buy our products online, we may collect:

Information about your purchases, including what you bought, when and where you bought it, how you paid for it and credit or other payment information.

Information about your browsing behaviour on our websites and mobile apps.

Information about when you click on one of our adverts, including those shown on other organisations’ websites.

Information about the way you access our digital services, including operating system, IP address, online identifiers and browser details.

Social preferences, interests and activities.

When you contact us or we contact you about our services, we may collect:

Personal data you provide when you connect with us, including by email, post and phone or through social media, such as your name, username and contact details.

Details of emails and other digital communications we send to you that you open, including any links in them that you click on.

Using your personal data

We use your personal data in a variety of ways, as explained below:

To provide the product and services you request

We need to process your personal data so that we can manage your account and provide you with the products and services you want to buy and help you with any orders and refunds you may ask for.

To manage and improve our products and services

We use personal data to manage and improve our products, websites, mobile apps, customer loyalty or recognition programme(s) and other services.

We monitor how our services are used to help protect your personal data, detect and prevent fraud, other crimes and the misuse of services. This helps us to make sure that you can safely use our services.

To detect and fix technical issues

We use crash reports sent from the app to determine any problems, in order to develop fixes for these.

We use personal data to carry out market research and internal research and development, and to develop and improve our product range, services, IT systems, security, know-how and the way we communicate with you

Protecting your personal data

We take the protection and management of your data very seriously. We take appropriate security measures to help protect your personal data from accidental loss and from unauthorised access, use, alteration and disclosure. It is important to remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we work hard to use commercially acceptable methods to safeguard your Personal Data, we cannot guarantee its absolute security.

The security of your data also depends on you. For example, where we have given you or where you have chosen a password for access to certain services, you are responsible for keeping this password confidential.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Service.

Firebase and AppCentre

Firebase and AppCentre are web analytics service that provide us insights into how users use our website and the App. This data is shared with other Google services, and by Google itself to personalize its own ads.

For more information please visit the Google Privacy & Terms web page:

Data Retention

We will retain your personal data for only as long as it is necessary for the uses set out in this Privacy Notice and/or to meet legal and regulatory requirements. After this period, we will securely erase personal data. If data is needed after this period for analytical, historical or other legitimate business purposes, we will take appropriate measures to anonymise this data.

About cookies and similar technologies

Cookies are small data files that allow a website to collect and store a range of data on your desktop computer, laptop or mobile device. Cookies help us to provide important features and functionality on our websites and mobile apps, and we use them to improve your customer experience. Please see our separate Cookie Notice

Links to other websites

Our websites or mobile apps may contain links to websites operated by other organisations that have their own privacy notices. Please make sure you read the terms and conditions and privacy notice carefully before providing any personal data on another organisation’s website as we do not accept any responsibility or liability for websites of other organisations.

Social Media Features

Our websites or mobile apps may contain social media features such as Facebook, Twitter, Google+ and Pinterest that have their own privacy notices. Please make sure you read their terms and conditions and privacy notice carefully before providing any personal data as we do not accept any responsibility or liability for these features.

Accessing and updating your personal data and complaints

You have a right to ask for a copy of the personal data we hold about you, although you should be able to access online the personal data associated with your account or booking. You can write to us asking for a copy of other personal data we hold about you.

Please include any details to help us identify and locate your personal data. Where we can provide data access, we will do so free of charge except where further copies are requested in which case we may charge a reasonable fee based on administrative costs.

We want to make sure that the personal data we hold about you is accurate and up to date. If any of the details we hold are incorrect, please let us know.

You can also ask for your personal data to be rectified or erased, to object to the processing of your personal data and, where technically feasible, to ask for personal data you provided to be transmitted to another organisation.

We will update or erase your data, unless we have to keep it for legitimate business or legal purposes.

You can also contact us if you have a complaint about how we collect, store or use your personal data. We aim to resolve complaints but if you are dissatisfied with our response, you may complain to the Information Commissioner’s Office.

Please submit your request or complaint in writing to support@convert-ixbrl.co.uk

Please note that we may ask you to verify your identity before we can act on your request or complaint. We may also ask you for more information to help ensure that you are authorised to make such a request or complaint when you contact us on behalf of someone else.

Legal basis for processing personal data

We will only collect and use your personal data if at least one of the following conditions applies:

- We have your consent (You give us permission to process your personal data when you register for a customer account.)

- It is in our or a third party’s legitimate interests and these are not overridden by your interests or rights (This enables us to improve our website and the App)

Changes to our Notice

This Notice replaces all previous versions. We may change the Notice at any time so please check it regularly on our website(s) for any updates. If the changes are significant, we will provide a prominent notice on our website(s) including, if we believe it is appropriate, electronic notification of Privacy Notice changes.